Service Request Procedure & Rates

Service requests of any kind can be submitted through the UI Service Portal. To review commonly placed service requests and associated costs, please visit the Resource Center located in the portal.

Building Engineers are available to fill routine requests during normal business hours Monday through Friday from 8:00 a.m. to 5:00 p.m. Regular engineer labor is $65/hour, which can be broken down into 15-minute increments.

For emergency requests after normal business hours, please contact the Management Office at 312 222 0777. Our 24/7 emergency answering service has the capability to dispatch the on-call engineer to respond to all after-hour emergency requests. Overtime engineer labor is $95/hour. Please note that there is a minimum charge of 2 hours if the request takes place after the engineer is no longer on site.

Some service requests may require the use of an outside vendor, such as electrical outlet installations, plumbing work for private restrooms, kitchens, etc. For these types of requests, you will be notified and forwarded a proposal through the UI Service Portal. Once we receive your approval, the vendor will be dispatched to render service. You will be billed on your next rent statement following completion of the work.